FAQ

Frequently Asked Questions

Before you contact us with a query please read through the most common questions people ask us.

We are a very small team and the less time spent on dealing with queries, the more time we have to make Illusive Amazing!

Dates/Opening Hours

Dates/Opening Hours
The festival Box Office and gates are open to all customers from Friday 7th September at 10:00.

The Box Office and gates are open at the following times.


Friday 7th September – 10:00 – 22:00
Saturday 8th September – 10:00 – 20:00

Sunday  9th September – 10:00 – 14:00

There is no access to the festival outside of these times so please arrive early to avoid disappointment. All attendees will be required to leave the Festival Site no later than 12:00pm (Midday) on Monday 10th September 2018.

You may leave the site at any time but will only be permitted back within the gate opening times. You will need to go back through security and no more alcohol is permitted on re-entry.

The Illusive Site - What facilities are on site?

Basic Facilities
Porta Loos
Urinals

Drinking water points
Food
There will be a large variety of carefully selected scrummy food options throughout the festival site to cater for every taste from organic to vegetarian to gourmet. You will not be disappointed when it’s time to feast!
Drink
Bars and cafes are available throughout the festival site supplying a variety of delicious hot & cold beverages to keep you all refreshed at very reasonable prices too!
Festival Stalls
There will be a varied selection of exquisite arts and crafts for sale ranging from vintage clothing to handmade jewellery or if you feel like getting into the spirit of things there will be fancy dress clothing available too!
Craft Making
There will be various Craft Making Workshops taking place over the Illusive Site all weekend. Why not pop into one and make yourself something unique to take away from the event
ATM
There will be a third party ATM Cash Point on site
Showers
There will be a chargeable shower unit on site for the event.

Tickets

What does my ticket include?
Your ticket includes three days of music and gives you access to the festival site.
Where’s my ticket/wristband?
Your tickets will be sent to you via email from our ticket provider TheTicketsellers in the closing weeks before the event. Should you have any queries relating to your tickets then please contact them through their website http://www.theticketsellers.co.uk/contact/

Please note: Illusive Festival cannot help directly with any ticket related query. Please always contact Theticketsellers directly.
Are there any age limits?
No person under the age of 16 will be permitted on the festival site. Under 18’s will also receive a different coloured wristband on entry to ensure that our alcohol policy is not breached.
CHALLENGE 25
We will be operating and enforcing a strict Challenge 25 policy at Illusive. If you can’t provide valid identification when asked, you will be asked to leave the site and come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification.

Valid forms of ID include:

  • An in date photographic driver’s license or provisional licence.
  • 
 A valid passport (not a photocopy). Out of date passports will NOT be accepted.

  • A Proof of Age Standards Scheme Card (showing the PASS hologram).
Can I resell my ticket?
You may resell your ticket if you are unable to attend but each ticket barcode can only be used for entry once. If you change your mind therefore you will be refused entry if the ticket has already been used. Illusive Festival does not recommend purchasing tickets from people that you do not know and trust and cannot be held responsible for these transactions.
I’m 15 now, but my 16th birthday is before the festival. Can I buy a ticket?
As long as you’re 16 by the time you pick-up your wristband you may purchase a ticket when you are 15. Just make sure you bring your I.D along – all customers are I.D’d regardless of age. See the Tickets Page for more info.
Day Tickets
If capacity at the site allows, day tickets for Sunday Only will be released on the ticket site in the week ahead of the event.

Camping / Campervans

Can I bring a Camper Van into the campsite?
In order to make the campsite as safe as possible for customers there is a ‘no moving vehicles’ policy imposed (not including emergency vehicles) on the camp-site and therefore you will not be allowed to drive your car or vehicle onsite.

A very limited number of Camper Van passes are available to book, there is a dedicated area for camper vans in order to minimize disruption, however we must ask that you adhere to the ‘no moving vehicles’ rule throughout the festival.

In addition to the pass everyone staying in the Camper Van will need to purchase a normal camping ticket for the event.
Campervan Area
Anyone can gain access to the public campervan area just like normal camping so do not worry you will not be able to see your friends. Unfortunately tents cannot be setup in the campervan area and would need to be setup in the public camping area. Any oversized vehicles would require you to purchase 2 x campervan passes.
Can I bring my pet dog/cat/hamster?
Pets are not allowed anywhere within the campsite and festival grounds with the exception of registered guide dogs..If you are looking to bring a pet you will need to stay off-site.
Is there phone charging available on site?
There will be a stall at the event that will allow you to charge your phones.
Are there showers on site?
Yes there will be a chargeable shower unit for use at the event.
Are there water points on site?
Yes there are plenty free water points located around the main arenas, fields and campsites.
I’m coming to Illusive alone and am worried…
Don’t worry. Illusive is ‘the’ friendliest festival out there. Also if you’re worried about camping alone then perhaps join in some of the fun on our Facebook page before the event and locate some fun loving friends to adopt for the weekend.
Can I leave the festival site and then come back in?
Yes you will be allowed to re-enter the festival site as long as you have a valid wristband on and is within the gate opening times – also please note the alcohol rules regarding re-entry.

Volunteering

How much work do I have to do?
Volunteers are required to complete 1-2 Shifts, 6-8/hour each, with rotas being communicated in August (see below).
Are there any other perks?
  • Free festival ticket

  • Designated Volunteer Camping with amenities provided.

  • Express checkin

  • Drinks Tokens


Volunteers are an integral part of the festival, and help create a safe, positive environment and the community atmosphere our festivals are famous for.
Do I pay for camping?
All volunteers staying on the festival site will have their camping included for free.
What happens if I don’t turn up?
If you miss a shift you will be asked to leave the Illusive Site and you will not be invited to work in the future. You will also lose your security bond. If there is a legitimate reason please talk to the Volunteer Management Office onsite and they will see what can be done.
When will I find out about my shifts?
Rota’s will not be released until August.
My friend is also volunteering; can we work the same shifts together?
We will try to accommodate this for you where possible. There will also be a peer shift swapping system available onsite. So if you find someone to swap with we are able to change your shifts.

Travel

When can I arrive / when do I have to leave?
Fri/Sat/Sun: Car parks and ticket offices open from 10am.
Monday after event: Campsites to be cleared by Midday.
I’m arriving by shuttle bus/car/campervan/taxi – where will I arrive on site?
Taxi & Drop Off/Pick Up: You will be dropped off at Taxi Drop off Point near the Main Entrance
Cars: Please follow our directions from around the site. The Car Park is located next to the Festival Fields.
Campervans: Please follow sign for ‘Campervans’.
How much is the car park?
There is a small Car Parking Fee to park at Illusive Festival but we welcome the use of public transport to get to the event. Car Park Tickets can be purchased online via the usual ticket link.
Can I get a taxi easily?
Yes, there will be a dedicated taxi rank located in the car park outside the festival gates. Please make sure you check the price before getting into a vehicle.

Stalls/Artists

Can I have a stall at the festival?
If you would like to trade at Illusive you will need to contact trade@illusive-festival.co.uk and complete an application form. Various items such as Public Liability Insurance are essential to the application process.
I’m an artist and would like to perform at Illusive? What do I need to do?
If you are a band or performer then you can apply by filling out an application form via the Get Involved section of this website. Unfortunately Illusive Festival is currently not accepting DJ requests.

Please send an email with your full name, performance name, city of residence, a very brief bio and any links to mixes, videos or website addresses to artists@illusive-festival.co.uk, quoting ‘ARTIST’ in the subject.

Secure Storage

Is there any secure storage on the campsite for my camera/money/passport?
Unfortunately Secure Storage Facilities will not be available at the next Illusive Festival. We are currently looking into this for future events.
Money
We are hoping to have ATM cash points available on the Illusive Site but we advise you bring enough Cash for the duration of your stay. We are currently looking into the ability to accept Card Payments in the Bars.

Other

Are Chinese lanterns, flares, fireworks or campfires allowed?
No, we have a no naked flame policy at the festival and in the campsite. Fires, flares, fireworks etc will be extinguished by the fire service. HOWEVER, there will be designated areas in the campsite where you’ll be able to go to use small BBQs and stoves to cook food.
Can I bring a small BBQs or stove to cook food
?
Yes you can bring these however you are only permitted to use them in the designated cooking areas which will be signposted in the campsites. Do not use cookers or disposable BBQs inside your tent, awning or campervan. Carbon monoxide can kill.
If security confiscates something from me, what should I do?
If it’s not illegal (this is a whole different ballgame), make sure you get the ID and name of the security guard and perhaps go with them to a lost property point run by Welfare where you can collect your item at the end of the festival or pay for it to be returned to you.
When will set-lists be released?
A full artist line-up will not be available until you arrive at the festival but can be purchased at the Information Point.
Disabled Entry/Parking/Camping
There is disabled parking for blue badge holders at the front of the car park and also a designated disabled camping area at the closest point to the festival site. Please not that there is no assistance provided by Illusive Festival on gaining entry to the site, and we ask that you bring someone to assist you if required. There is a strict no driving policy on the site once opened so using your vehicle to drop off equipment is unfortunately not an option.
Carers Passes
If you require a Carers ticket for the event, please send a copy of your PIP and proof of identification to info@illusive-festival.co.uk with your full name, address, DOB and email address and we can arrange this.